Membership Support | Right First Time UK

Contact Membership Support

You do not need to sign in to use this form — including when your account or IP address is temporarily blocked.

Your name (optional)

Email address *

What do you need help with? *

Account email, if different (optional)

Membership number (optional)

Which page or tool is affected? (optional)Only provide a Members website link. Do not include login tokens or personal data from a URL.

Explain what happened and what you need us to do *Include the tool name, approximate time, error message, device/browser and steps you've tried. Do not include passwords, security codes, payment card details or sensitive family information.

Verify you're a person

Quick human check: What is 2 + 7?

Your answer *

Your message will be emailed to RFTUK Membership Support. Avoid providing confidential evidence through this general form. See our Privacy Notice.

Common support questions

Locked out after failed login attempts?

Choose “Account temporarily locked or IP blocked”. Tell us approximately when the block started. Never send your password or verification code.

A tool or page isn't working?

Choose the tool/page issue category and tell us its name, what went wrong, and any error displayed. Screenshots can be requested later through an approved secure method.

Billing, cancellation or refunds?

Choose the membership billing or cancellation category. Requests are reviewed; sending this form does not automatically cancel a charge or issue a refund.

Accessibility or additional assistance?

Let us know what adjustment would help, such as plain-language instructions, extra time or an accessible format.

Other ways to reach us

Contact Membership Support directly:

members@rightfirsttimeuk.com

Back to Members login →

If you're reporting a safeguarding concern, use the RFTUK safeguarding reporting route. In immediate danger, call 999.

How can we help you?

Contact Membership Support